FAQ:Contact Verification Server

How do I update my license for a Contact Verification Server?

Answer

1. Go to Environment Variables (Right Click on My Computer, go to Properties, then Advanced System Settings, and click on the Environment Variables button.)
2. Find the MD_LICENSE variable under system variables.
3. Replace that value with the new license. Click OK.
4. Reset IIS for the web service to pick up the new license. Make sure to do so under Administrator mode (Right click on cmd.exe and select Run as Administrator. Then type in "iisreset". The reset should take a few seconds). Do not reset from within the IIS manager console. There have been a number of cases where the console did not fully reset IIS and allow the web service to pick up the new license).

What are the details of installing a VMWare Server version of the CVS Appliance?

Answer

The VMWare image of the appliance will be provided with a licensed copy of Windows Server 2003 and the WebSmart Services pre-installed. It is recommended that the hardware housing the VMWare instances be extremely powerful, multiple CPUs, memory and Fiber SAN for storage I/O.

What is not provided with the CVS?

Answer

The windows license is not included with the CVS. This is because most organizations have bulk licenses with Microsoft, especially when using virtual machines. Those license should not be shared between Melissa Data and your organization. Therefore, the cost of the OS license is not included in the cost of the CVS.

What virtual software is the CVS available for?

Answer

The CVS can be made available in both VMWare and Microsoft Hyper-V.

What TCP Ports need to be opened on the appliance?

Answer

The following ports should be open on the appliance.

RDP: 6892 or custom. 
FTP: 21 
HTTP: 80 
SMTP: 25 or custom port defined in configuration script.