MatchUp Software:Issues

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MatchUp Software known issues.

MatchUp Runs in Background After Windows Update

MatchUp will only runs in the background after Windows Update

Users have reported that after a windows update starting around 7/9, executing MatchUp will open the program as a background task, but will not be available on the desktop nor present as an ‘App’ in task manager.

As we try to identify the update, we suggest not running and installing updates.

Many users can still run, or have resolved the issue by roiling back updates or using a restore point on their machine. We have also seen instances where rolling back to a previous restore point (removing update patches) and re-installing the latest major updates have fixed the problem.

We will update this notice as more information becomes available.

CASS Verification compatibility changes

The current MatchUp desktop executable is not compatible with newer SHA256 ‘hash signature’ needed for the MatchUp CASS data files

Download the update patch to Version: Date: Oct 11 2017 here:

• https://download.melissadata.com/updates/Dt3.exe

Replace your current MatchUp Desktop executable located in C:\Program Files (x86)\Melissa DATA\MatchUp with the patched executable you downloaded.

To check your current Version: Date: - go to Help > About MatchUp… from the MatchUp main window menu bar.

Windows Large File Size Issue

The current MatchUp desktop executable may not process files over 2GB.

Update to Version: Date: Jul 17 2017 here:

• https://download.melissadata.com/updates/Dt3.exe

Once you have the patched MatchUp Desktop executable, replace your current MatchUp Desktop executable located in C:\Program Files (x86)\Melissa DATA\MatchUp with the patched executable you downloaded.

To check your current Version: Date: - go to Help > About MatchUp… from the MatchUp main window menu bar.

Windows 10 Update 1703 Issue

There was an issue with Windows 10 update version 1703 and MatchUp Desktop.

If you have updated your Windows 10 with version 1703 and your MatchUp Desktop install returns an unhandled exception, you will need to update your MatchUp Desktop executable with a new patched executable.

You can download this patched executable here:

• https://download.melissadata.com/updates/Dt3.exe

Once you have the patched MatchUp Desktop executable, replace your current MatchUp Desktop executable located in C:\Program Files (x86)\Melissa DATA\MatchUp with the patched executable you downloaded.

MatchUp 3.031

While running a Merge Purge setup, creating an ASCII delimited Output file, may result in a crash if also creating a DupeGroup field.

• Programming is currently working to resolve this issue.

MatchUp 3.030

Creating a COUNT field in an ASCII delimited Output Table can cause a crash.

• The workaround is to select another Output Table type or remove the count field if not required. This will be fixed in the next version update.

In the Multiples Report of a Purge or Merge Purge setup, the totals in the ‘multiplesX’ columns may be incorrect.

• There are rare instances when an intersection or suppression record is present in a matched group, a regular record can be overlooked in the count. We are currently looking into this for a solution.

Check for Updates returns an ‘Update Failed: Unable to extract UnZip.Dll’ error.

• The program Update has been changed. To get the new update working, navigate to the folder where MatchUp is installed, and manually delete the UnZip.Dll file. You should be able to use Automatic Update now and for subsequent update releases.