Listware Plus:Troubleshooting

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What support is available for this product?

Please note: This application is not intended as a long-term or production/enterprise solution.

• Though the software is designed for powerful batch processing capabilities, this is freeware provided as-is to consume our premium web services. Minimal support will be available for this free software.

I can't generate a report.

• Check if the webservice you're reporting on is available to make reports.

The program says there is a data shift but I don't think there is one.

• If you've set qualifiers to None, try the file again while setting the qualifier to double quotes ("). In most cases it is safer to set qualifiers to double quotes (") instead of None.
• Try opening the file in a spreadsheet editor and/or saving a copy from the editor.

The program stopped running because the web service was returning mostly error codes.

• This is intentional. For example, the webservice might return error codes if your license does not support the chosen web service, in which case your run should be stopped.
• Alternatively, your file may contain data that is consistently returning error codes (which would happen if every Address was invalid, for example). If you want to run the file anyway you can turn off this check in File > Debug > Uncheck "Process Halted".

The program won't let me Run because I don't have enough inputs.

• The program will enforce that you meet the minimum required inputs for each web service. If you think this is incorrect, you can turn off this check in File > Debug > Uncheck "Minimum Required Inputs".

The program crashed and gave me an error message.

• Save the error message or screenshot and contact support@melissadata.com