Difference between revisions of "MAILERS+4:Issues"

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==Brokers==
==Brokers==
Unfortunately, the new SmartMover in Mailers+4 build 4078 and 4085 does not support Broker PAF's yet. We are working to implement this feature in the newer builds.
Unfortunately, the new SmartMover in Mailers+4 build 4078 does not support Broker PAF's, yet. We are working to implement this feature.


Please revert back to the last build that used Listware Classic (build 3838.exe) by downloading the install:
'''Listware Classic''' can be installed separately for NCOALink processing and can use the <code>.MS4</code> extension to help with the extra step in Formatting and easy transition back to Mailers+4.
https://download.melissadata.com/updates/3838.exe


If you have installed the latest Mailers+4, please download the '''3838.exe''' above, then double-click to open and run the installer.
Download & Extract the latest version of Listware Classic and then run the install file:
This will replace the Build and maintain the latest Data files.
*https://ds.melissadata.com/dsdn/LW_4501_setup.zip




==Name Parse Issue==
==Name Parse Issue==
The latest update of Mailers+4 (Build 4078 - Database date: April 15, 2021) currently has a known issue with the Name Parse feature returning a high-volume of Vulgar results.
Mailers+4 (Build 4078 - Database date: April 15, 2021) experienced an issue with the Name Parse feature returning a high-volume of Vulgar results.


We are working to fix this issue, please revert back to the previous build of Mailers+4 until further notice.
This issue has been resolved in Mailers+4 - Build 4085 and no longer requires a workaround. Please see [[Mailers+4:Build History|Mailers+4 - Build History]] for additional information.
 
'''Data can be kept up to date while using the previous build by performing the following steps:'''
 
:1. Download and Install the previous release first: https://ds.melissadata.com/dsdn/mp4_pro_dvd_March.iso
:2. After the previous build is installed, Download & Extract the new '''mp4_202104.zip''' folder
 
::<span style="color:red;">'''PLEASE NOTE:'''</span> Do '''NOT''' run Setup on newer releases. Files must be copied over manually.
 
:3. Open the '''mp4_202104\Program''' folder
 
::Copy the <code>MP4GLB.DAT</code> file then go to the Program Data directory to Paste and Replace.
 
::Depending on where Mailers+4 is installed, the directory is usually be found here: <code><C:\ProgramData\Melissa Data\MAILERS+4></code>
 
::[[File:MP4 Issues NameParse-MP4GLB.jpg|Mailers+4 - Issues - Name Parse MP4GLB.Dat|link=]]
 
 
:4. Open the '''mp4_202104\Data''' folder</li>
::Copy '''all''' of the '''files''' (not folders) from the '''Data''' folder and then Paste (and Replace) into the '''ProgramData\Melissa Data\MAILERS+4''' folder.
 
::Copy the '''contents''' of each individual folder ('''dpv, elot, mdgeo, mdlacs, mdstelink, rbdi''') and then Paste (and Replace) into the '''ProgramData\Melissa Data\MAILERS+4''' folder.
 
::[[File:MP4 Issues NameParse-DataFolder.jpg|Mailers+4 - Issues - Name Parse Data Folder|link=]]




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==Microsoft Windows 7==
==Microsoft Windows 7==
Unfortunately, the new Mailers+4 - SmartMover release will not work on Windows 7, if you cannot upgrade your operating system yet, do not update Mailers+4.
Mailers+4 no longer supports Windows 7.  Unfortunately, the previous workaround of manually updating the data files no longer resolves this issue due to Postage Statement changes made within the executable in order to support the new August 2021 Postal Rates.  
 
 
<span style="color:red;">'''PLEASE NOTE:'''</span> If you do not have the Mailers+4- March 2021 update, it can be downloaded here: https://ds.melissadata.com/dsdn/mp4_pro_dvd_March.iso.


[https://www.melissa.com/service/presort/uploadws.aspx Mailers Online] can be used as an alternative to presort First Class (Letters/Flats/Postcards) and/or USPS Marketing Mail (Letters/Flats). Mailers Online PRO is bundled with Mailers+4 Professional subscriptions at no additional cost. Please contact Tech Support with any questions at tech@melissa.com.


Microsoft ended support for Windows 7 on January 14, 2020, which means they no longer receive security updates. Please see the [https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information#why-windows-drawer-FAQ Microsoft Windows 10 FAQ] for additional information and recommendations.
Microsoft ended support for Windows 7 on January 14, 2020, which means they no longer receive security updates. Please see the [https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information#why-windows-drawer-FAQ Microsoft Windows 10 FAQ] for additional information and recommendations.

Revision as of 22:18, 6 December 2021

← MAILERS+4


Brokers

Unfortunately, the new SmartMover in Mailers+4 build 4078 does not support Broker PAF's, yet. We are working to implement this feature.

Listware Classic can be installed separately for NCOALink processing and can use the .MS4 extension to help with the extra step in Formatting and easy transition back to Mailers+4.

Download & Extract the latest version of Listware Classic and then run the install file:


Name Parse Issue

Mailers+4 (Build 4078 - Database date: April 15, 2021) experienced an issue with the Name Parse feature returning a high-volume of Vulgar results.

This issue has been resolved in Mailers+4 - Build 4085 and no longer requires a workaround. Please see Mailers+4 - Build History for additional information.


Auto Format - Move type

There are currently two different Move Type fields in Mailers+4, ACS MOVE TYPE and MOVE_TYPE (For NCOALink processing).

If Auto-format is used, please be aware of which Move Type field is mapped.

  • If MOVETYPE is in the header row, then field will auto-format to ACS MOVE TYPE
  • If MOVE_TYPE is in the header row, then field will auto-format to MOVE TYPE for NCOALink processing.

Users that update Mailers+4 may have to edit the mp4auto.ini file manually. Depending on where Mailers+4 is installed, the mp4auto.ini file can usually be found in the following directory: <C:\ProgramData\Melissa Data\MAILERS+4>

  • For ACS: F_MOVE_TYPE = MOVETYPE
  • For NCOA: F_SERVICE_STATUS = MOVE_TYPE


Microsoft Windows 7

Mailers+4 no longer supports Windows 7. Unfortunately, the previous workaround of manually updating the data files no longer resolves this issue due to Postage Statement changes made within the executable in order to support the new August 2021 Postal Rates.

Mailers Online can be used as an alternative to presort First Class (Letters/Flats/Postcards) and/or USPS Marketing Mail (Letters/Flats). Mailers Online PRO is bundled with Mailers+4 Professional subscriptions at no additional cost. Please contact Tech Support with any questions at tech@melissa.com.

Microsoft ended support for Windows 7 on January 14, 2020, which means they no longer receive security updates. Please see the Microsoft Windows 10 FAQ for additional information and recommendations.


Microsoft Windows XP

Melissa Data can no longer support MAILERS+4 issues caused by the Windows XP operating system. Microsoft discontinued support of the Windows XP operating system on April 8, 2014.

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