Difference between revisions of "MAILERS+4:Issues"

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[[MAILERS+4|← MAILERS+4]]
[[MAILERS+4|← MAILERS+4]]
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==Brokers==
Unfortunately, the new SmartMover in Mailers+4 build 4078 does not support Broker PAF's, yet. We are working to implement this feature.


==Periodical Flat Non-Profit Mailing==
'''Listware Classic''' can be installed separately for NCOALink processing and can use the <code>.MS4</code> extension to help with the extra step in Formatting and easy transition back to Mailers+4.
With build #3281, PS Form 3541-1 Section C35 - FSS pieces are not being accounted for on the postage statement.


Our programming team is currently working on a fix for this issue.
Download & Extract the latest version of Listware Classic and then run the install file:
*https://ds.melissadata.com/dsdn/LW_4501_setup.zip




==First Class Mailing==
==Name Parse Issue==
With build #3281, PS Form 3600-FCM3\Part B\Box 5 - Residual Single-Piece is reporting a price of ".505" when it should be ".50".
Mailers+4 (Build 4078 - Database date: April 15, 2021) experienced an issue with the Name Parse feature returning a high-volume of Vulgar results.


Our programming team is currently working on a fix for this issue.
This issue has been resolved in Mailers+4 - Build 4085 and no longer requires a workaround. Please see [[Mailers+4:Build History|Mailers+4 - Build History]] for additional information.




==Palletization==
==Auto Format - Move type==
We do not currently have any known issues with Palletization as this is the test [Beta] version. The feature has been added for testing and to introduce the new functionality to the users of Mailers+4.
There are currently two different '''Move Type''' fields in Mailers+4, '''ACS MOVE TYPE''' and '''MOVE_TYPE''' (For NCOALink processing).


If you encounter any unexpected behavior or issues of any kind related to the new feature please contact our tech support team so we can get any problems corrected in the upcoming (non-beta test) release.
If Auto-format is used, please be aware of which Move Type field is mapped.
*If '''MOVETYPE''' is in the header row, then field will auto-format to '''ACS MOVE TYPE'''
*If '''MOVE_TYPE''' is in the header row, then field will auto-format to '''MOVE TYPE''' for NCOALink processing.  


*[http://www.melissadata.com/company/contact-support.html Contact Tech Support]
Users that update Mailers+4 may have to edit the mp4auto.ini file manually.
Depending on where Mailers+4 is installed, the mp4auto.ini file can usually be found in the following directory: <code><C:\ProgramData\Melissa Data\MAILERS+4></code>


*'''For ACS:''' F_MOVE_TYPE = MOVETYPE
*'''For NCOA:''' F_SERVICE_STATUS = MOVE_TYPE


==Microsoft Windows XP==
 
Melissa Data can no longer support certain MAILERS+4 issues caused by the Windows XP operating system. Microsoft discontinued support of the Windows XP operating system on April 8, 2014. There are, however, still some workarounds available for a few of the issues caused by Windows XP, so please contact Tech Support if you do not find any information in this notice on the specific issues affecting your MAILERS+4 program.
==Microsoft Windows 7==
Mailers+4 no longer supports Windows 7.  Unfortunately, the previous workaround of manually updating the data files no longer resolves this issue due to Postage Statement changes made within the executable in order to support the new August 2021 Postal Rates.
 
[https://www.melissa.com/service/presort/uploadws.aspx Mailers Online] can be used as an alternative to presort First Class (Letters/Flats/Postcards) and/or USPS Marketing Mail (Letters/Flats). Mailers Online PRO is bundled with Mailers+4 Professional subscriptions at no additional cost. Please contact Tech Support with any questions at tech@melissa.com.
 
Microsoft ended support for Windows 7 on January 14, 2020, which means they no longer receive security updates. Please see the [https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information#why-windows-drawer-FAQ Microsoft Windows 10 FAQ] for additional information and recommendations.




==Microsoft Access file==
==Microsoft Windows XP==
Some customers are having problems opening there Microsoft Access files. Our programing team is currently working on a fix for this.
Melissa Data can no longer support MAILERS+4 issues caused by the Windows XP operating system. Microsoft discontinued support of the Windows XP operating system on April 8, 2014.




[[Category:Issues]]
[[Category:Issues]]
[[Category:MAILERS+4]]
[[Category:MAILERS+4]]

Revision as of 22:18, 6 December 2021

← MAILERS+4


Brokers

Unfortunately, the new SmartMover in Mailers+4 build 4078 does not support Broker PAF's, yet. We are working to implement this feature.

Listware Classic can be installed separately for NCOALink processing and can use the .MS4 extension to help with the extra step in Formatting and easy transition back to Mailers+4.

Download & Extract the latest version of Listware Classic and then run the install file:


Name Parse Issue

Mailers+4 (Build 4078 - Database date: April 15, 2021) experienced an issue with the Name Parse feature returning a high-volume of Vulgar results.

This issue has been resolved in Mailers+4 - Build 4085 and no longer requires a workaround. Please see Mailers+4 - Build History for additional information.


Auto Format - Move type

There are currently two different Move Type fields in Mailers+4, ACS MOVE TYPE and MOVE_TYPE (For NCOALink processing).

If Auto-format is used, please be aware of which Move Type field is mapped.

  • If MOVETYPE is in the header row, then field will auto-format to ACS MOVE TYPE
  • If MOVE_TYPE is in the header row, then field will auto-format to MOVE TYPE for NCOALink processing.

Users that update Mailers+4 may have to edit the mp4auto.ini file manually. Depending on where Mailers+4 is installed, the mp4auto.ini file can usually be found in the following directory: <C:\ProgramData\Melissa Data\MAILERS+4>

  • For ACS: F_MOVE_TYPE = MOVETYPE
  • For NCOA: F_SERVICE_STATUS = MOVE_TYPE


Microsoft Windows 7

Mailers+4 no longer supports Windows 7. Unfortunately, the previous workaround of manually updating the data files no longer resolves this issue due to Postage Statement changes made within the executable in order to support the new August 2021 Postal Rates.

Mailers Online can be used as an alternative to presort First Class (Letters/Flats/Postcards) and/or USPS Marketing Mail (Letters/Flats). Mailers Online PRO is bundled with Mailers+4 Professional subscriptions at no additional cost. Please contact Tech Support with any questions at tech@melissa.com.

Microsoft ended support for Windows 7 on January 14, 2020, which means they no longer receive security updates. Please see the Microsoft Windows 10 FAQ for additional information and recommendations.


Microsoft Windows XP

Melissa Data can no longer support MAILERS+4 issues caused by the Windows XP operating system. Microsoft discontinued support of the Windows XP operating system on April 8, 2014.