Difference between revisions of "MAILERS+4:Issues"

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==Issues==
==Issues==
===2014 Postage Rates===
===Geocoder Add-on for MAILERS+4 ===
The new postage rates and forms that go into effect January 26, 2014 have been finalized and were given to developers on January 10, 2014.
When running the Geocoder Add-on for MAILERS+4 no results are being appended to the file.  


1. If you need to prepare a mailing prior to January 26, 2014, that will be mailed on or after January 26, 2014:
For a workaround please contact technical support at 1-800-635-4772 x 4\tech@melissadata.com otherwise a patch will be released shortly.  
*Install this patch: [ftp://ftp.melissadata.com/updates/3007jan.exe 2014 Postal Rates].
 
2. If you do not have to prepare a mailing prior to January 26, 2014:
*On or after January 26th when you open MAILERS+4, the program will prompt you to update and install the new rates and forms.




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''This issue should be resolved shortly.''
''This issue should be resolved shortly.''


===Running Presort on Build 2964===
When trying to run presort with build 2964 you will encounter this message:
"The presort databases is more than 3 months old and has expired. Please contact customer service at 1-800 800-6245 for information about getting an updated database."
To fix this error, download and run this fix: [ftp://ftp.melissadata.com/updates/2980Nov.exe Build 2964 Fix]




[[Category:Issues]]
[[Category:Issues]]
[[Category:Mailers+4]]
[[Category:Mailers+4]]

Revision as of 21:23, 24 March 2014


StyleList known issues.

Issues

Geocoder Add-on for MAILERS+4

When running the Geocoder Add-on for MAILERS+4 no results are being appended to the file.

For a workaround please contact technical support at 1-800-635-4772 x 4\tech@melissadata.com otherwise a patch will be released shortly.


Move Update Method and ACS code do not match

Go back to the postage statement information page and change your Move Update Method.

This issue should be resolved shortly.