ZipInfo:FAQ
This page is for Frequently Asked Questions (FAQ) regarding the Business Transition of ZipInfo to Melissa.
- Effective: January 1, 2023
- Please Note that answers are subject to change.
What is happening?
- Melissa will begin producing & selling some or all ZipInfo products beginning: January 1, 2023.
- Melissa will be maintaining current products so that ZipInfo customers have a seamless transition.
Where can I purchase November 2022 or December 2022 data?
- November 2022 and December 2022 data can be purchased directly from ZipInfo.com the way it has previously been purchased in the past.
- ZipInfo. Products page: https://www.zipinfo.com/products/products.htm
How do I contact ZipInfo for November 2022 & December 2022 Data?
- Sales: sales@zipinfo.com
- Support: support@zipinfo.com
- Voice: 866-256-2042 or +1-281-292-3270
- Business Hours: 8:30AM to 5:00PM Central Time M-F.
- https://www.zipinfo.com/info/contact.htm
Will the product (ZipInfo) change in any way? (hopefully not) so we do not have to adjust our processes.
- At this time, we do not plan to make any changes to current ZipInfo products in order to make the transition seamless for our current ZipInfo customers.
What is the price for the yearly subscription?
- If a subscription to January 2023 and beyond is purchased before February 1, 2023, then the subscription prices will remain the same as they were previously with ZipInfo. We have not yet decided on what the new price will be when February 1st arrives.
How will the monthly downloads be performed?
- Initially, Monthly downloads will be available on the ZipInfo website as they have been in the past.
- We will probably merge this process into our existing process after a few months.
- Existing ZipInfo Process: Zipinfo Customers are sent a username and password by email which allows them to authenticate on the Zipinfo site and download the purchased product. The username and password change from month to month.
- Melissa Process: Melissa customers have their own username and password which does not change unless a password reset is requested. When customers log in to their portal, they can download the products they have a subscription for.
What are the subscription options that you are offering for the ZipInfo data going forward?
- Currently, we plan to maintain the Single (1 vers.), Quarterly (4 vers.), and Yearly (12 vers.) subscriptions. We do not plan to keep the Semiannual (2 vers.) subscription option at this time because customers can purchase two individual updates. This may change.
Will Melissa bring back the Canadian ZipInfo data in January 2023?
- We do not currently have a date for Canadian version of ZipInfo, but in the meantime we encourage customers to check our Canadian GeoData Reference Database.
- Melissa. Reference Data. Canadian GeoData: Canadian Geo*Data
How do I contact Melissa?
- Please contact Melissa with any suggestions at tech@melissa.com or call 1-800-800-6245 x 6.