Listware for Excel:Issues
Office 365 Usage
Office 365 is now an SDI - Single Document Interface. This means that you can no longer open multiple tables in one Excel executable. If you are using Listware for Excel and open up a second instance of Excel, there will be cross processing of events and applications, so closing the second instance for example will cancel the process on the first instance. We are looking into the issue. Currently we are recommending that you do not open a second instance of excel if suing Listware.
SmartMover Processing
There are a couple of possible issues with SmartMover Processing:
- There is an issue with the licensing (provided license string) for the new Listware for Excel SmartMover component. If you receive the message "Processing Error. An error occurred during processing (no rows processed)" contact your Melissa Data representative. We will edit your account license and get you back up and running immediately.
- On the NCOA Options tab, where you specify a list name, if the list name is too long it will crash. A workaround to this is to shorten the List Name. This issue will be fixed in the next release.
- For US NCOA processing, the report totals may not add up (verified address + non-verified != total records) due to the presence of canadian records, and is an issue with the underlying web service.
Installation Issues
Important Notice about Anti-Virus Software
Check for Updates Link
Version 2490 introduced a hidden update link
Get the latest version of Listware for Excel here.
XP Installation
There may be an issue with XP outdated service packs, updates, .NET compatibility or .msi issues preventing installation on some XP configurations.
As of build 2428 we are no longer officially supporting installations on win XP, as Microsoft is no longer supporting the OS.
See End of Support XP for details
Global Reports
A user reports that a requested pie chart is not printed to the report with a German version of Office and Windows 8.1. This could not be replicated on a US version set to German localization. we are currently looking into the issue.